Pairing errors
If pairing fails, the gateway says why: the SmartFleet Gateway on its page in the Gateway step, the plugin on the LoxBerry in its settings. The tables tell you what to do as the partner.
Messages on the SmartFleet Gateway
Section titled “Messages on the SmartFleet Gateway”| Message on the gateway’s page | Cause | What to do |
|---|---|---|
| The provisioning code is invalid. | a piece is missing after copying | copy the code again in full, ideally via Copy in the list of active codes |
| The clock is not set yet. | after starting, the gateway has not yet got the time from the network | wait a minute and pair again |
| The server is not reachable. | nothing answers at the address in the code | check the network (menu item Check network), check your server’s base_url |
| The server certificate is invalid. | the web space’s HTTPS certificate has expired or does not match the address | check the certificate with your host |
| The server does not match the provisioning code. Nothing was sent. | a server other than the one that generated the code answers at the address | check that the code was generated on the right server; a proxy or filter between gateway and server can be the cause |
| The server refused the pairing. | code expired or already redeemed, all license slots taken or license expired | generate a new code; otherwise check the license, see License |
| The server did not issue a certificate., The issued certificate is invalid. or The certificate carries a foreign key. | error on the server | look at the web space’s error log, try again later |
Messages in the LoxBerry plugin
Section titled “Messages in the LoxBerry plugin”The message is aimed at the customer.
| Message in the plugin | Cause | What to do |
|---|---|---|
The code is incomplete or garbled. Copy it again in full - it starts with FM1-. |
a piece is missing after copying | copy the code again completely, preferably with Copy in the list of active codes |
This code has already been used or has expired. Your service partner can issue a new one. |
code older than 24 hours or already redeemed | generate a new code |
The code belongs to a different server. Please check whether it is the right one. |
code from a different server | check whether you were logged in to the right server |
This code points to an unencrypted address. Ask your service partner for a new one. |
the server address in config.php starts with http:// |
set base_url to https://, generate a new code |
No SmartFleet server answers at the address in the code. Ask your service partner for a new one. |
no SmartFleet server answers at the address in the code | check base_url, including any subdirectory |
The server could not prove its identity. Stopped for safety - please report this to your service partner. |
the server could not identify itself with the expected certificate | check address and certificate. A proxy or filter between LoxBerry and server can be the cause. |
Your service partner has reached the site limit of their license. Please let them know - the code itself is fine. |
all slots of the license are in use | delete a site no longer needed or move to a larger license |
Your service partner's license has expired. Please let them know - the code itself is fine. |
time-limited license expired | renew the license, see License |
The server reports a problem with its own license. Please let your service partner know. |
the license in config.php is damaged |
check config.php against the backup |
The server cannot be reached. Check this LoxBerry's internet connection. |
the LoxBerry cannot reach the server | check the LoxBerry’s internet connection and DNS |
This LoxBerry is missing the encryption needed for secure connections. Please report this to your service partner. |
a tool for HTTPS is missing on the LoxBerry | update the LoxBerry |
Something went wrong on the server. Please try again later. |
error on the server | look at the web space’s error log, try again later |
Connecting failed. This detail will help your service partner: |
anything else | the detail below helps with the search |
Good to know
Section titled “Good to know”After pairing, the SmartFleet Gateway’s overview under Last sync or the plugin status shows the contact every minute. To test the connection immediately, use Check network on the gateway, or Test now under Test the connection in the plugin.