Update errors
If an update fails, the server restores the previous state by itself. The message says what went wrong:
| Message | What to do |
|---|---|
The package is not signed by SmartFleet or is damaged. |
download the package again from the official source |
This version is not newer than the installed one. |
nothing – the installation is already at this version |
Required step … has to be installed first. |
first install the version named, then the newer one |
This version needs PHP … or newer. |
raise the PHP version in your host’s customer menu |
An update is already running. |
wait until the running update has finished |
The upload got out of order. Please upload again., Part of the package was invalid. Please upload again., The package arrived damaged. Please upload again. |
upload again; if the error repeats, download the package anew |
Only the owner may install updates. |
log in as owner |
The previous version could not be restored. The backup is in the data directory under update/. |
the backup is in the data directory under update/. Copy it back via FTP or upload the package of the old version over the installation. |
Automatic updates don’t run
Section titled “Automatic updates don’t run”- The license includes no Maintenance, or the maintenance period is over. The Updates tab shows up to when versions are installed automatically.
- No site is reporting. Automatic updates are driven by the sites’ messages.
- A requirement is missing, for example the connection to the download server. Then all owners receive an email saying what is missing.
- The time window is very narrow. It must span at least three hours.